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You have 90 days to return your Recovapro product for a full money-back guarantee. This page covers our 90-day guarantee, your legal right to cancel an order, and what happens if an item is faulty or not as described.
If you are not completely happy with your purchase, you can return it within 90 days of the date of purchase. Items must be returned in the same sellable condition as received, including all accessories.
1. Contact us within 90 days. Email our Customer Experience Team at support@recovapro.co.uk.
2. Complete the return form. We will send you a Return Authorisation Form to complete and include with your return. Under this guarantee you pay the cost of sending the item back. Please use a tracked service and keep your proof of postage and tracking information.
3. We process your refund. Once your item reaches our warehouse, it takes approximately 2 business days to process your refund.
4. Refund reaches you. After the refund is issued, allow 5-7 business days for it to appear in your original payment method. This time depends on your bank or card provider.
If you bought online, by phone or by email, you also have a legal right to cancel and get a refund, without giving a reason. You can cancel from the moment you place your order, and the cancellation period ends 14 days after the day you receive your goods. This applies to pre-orders too, and your order shipping does not end it. This is separate from our 90-day guarantee and does not replace it.
You can cancel by emailing us at support@recovapro.co.uk to say you want to cancel. Send the goods back without undue delay, and no later than 14 days after the day you tell us you are cancelling.
We will refund what you paid, including standard delivery, no later than 14 days after the earlier of the day we receive the goods back or the day you give us evidence that you have sent them back. We refund to the payment method you used. How long your bank takes to show the refund is separate.
You pay the cost of returning the goods under this right, unless we have agreed to pay it or did not tell you about this cost before you ordered. If you have handled the goods more than you would be allowed to in a shop, we may reduce your refund to reflect any loss in value.
If an item is faulty or not as described, you have rights under the Consumer Rights Act 2015. They apply whether or not you are inside the 90-day guarantee, and nothing on this page limits them.
Contact us at support@recovapro.co.uk with your order number and details of the problem. If you reject faulty goods, we pay the reasonable cost of returning them.
If you have any questions, reach out to us at support@recovapro.co.uk. We're here to help.
Contact our Customer Experience Team at support@recovapro.co.uk. We will do our best to cancel it before it is processed and shipped. If it has already shipped, you can still cancel under your legal right to cancel above, and we will help you with the return.
