Frequently Asked Questions

In-stock orders placed before 2 PM, Monday to Thursday, are dispatched the same day for next working day delivery. Orders from Friday to Sunday are dispatched on Monday. We do not dispatch on weekends. During Black Friday, Cyber Monday and the Christmas season, please allow 48-72 working hours for dispatch. Once your order has shipped, you will receive email notifications with tracking and delivery updates.

Recovapro Air products (the pump and compression garments) are available to pre-order and will ship from 1 January 2027. The timings above apply to in-stock items only.

See our Shipping Policy for details, or email support@recovapro.co.uk.

Shipping policy Recovapro Air

Yes. Once your order has shipped, you'll receive an email with tracking and delivery updates. If you have trouble tracking your package, email support@recovapro.co.uk and we'll help.

If your order hasn't arrived, please contact us at support@recovapro.co.uk. We'll work with the courier to investigate the status of your order and ensure you receive the assistance you need.

To update the address on your order, please contact our Customer Experience Team at SUPPORT@RECOVAPRO.CO.UK. Once an order is placed, there's a limited window for us to request an address change with the courier. Please be aware that modifying your address may delay the delivery of your order by several business days.

To cancel your order, email our Customer Experience Team at support@recovapro.co.uk as soon as possible. We will do our best to cancel it before it's processed and shipped. If your item has already shipped, you can still cancel under your legal right to cancel, and we'll help you arrange the return.

We're sorry about that. Please email support@recovapro.co.uk and a member of our team will get back to you as soon as possible.

We ship to the UK and internationally. International orders use a 3-5 working day service. See our Shipping Policy for details.

Shipping policy

You have 90 days from the date of purchase to return your Recovapro for a full money-back guarantee. To start a return, email support@recovapro.co.uk.

You also have a legal right to cancel an online order within 14 days of receiving it, and your rights for faulty or misdescribed items apply in addition. Full details are in our Returns & Refunds policy.

Returns and refunds policy

Recovapro products come with a 2-year limited warranty on the product. Cover for individual parts may differ, so email support@recovapro.co.uk for what the warranty covers on your product.

To qualify for repair or replacement, the device must be returned to Recovapro. For any warranty issue, contact us at Support@recovapro.co.uk. This warranty is in addition to your statutory rights.

Returns and refunds policy

If you bought your Recovapro directly from www.recovapro.co.uk, your warranty is registered automatically. There's no need for additional steps. If you have questions, email support@recovapro.co.uk.

Cards and Klarna are available. PayPal is currently unavailable.

Yes. Klarna is available at checkout, where you can split your payment into 3 payments with no fees.

We offer a special discount to active-duty military, veterans, law enforcement and first responders, as a way to show our appreciation for their service.

Send your proof of service (photo ID or other documentation) to support@recovapro.co.uk and we will be happy to help.

Recovapro makes percussion massage devices. They use fast, repeated movement on soft tissue to help relieve everyday muscle soreness and tension.

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The Recovapro SE has a 14mm amplitude, which is how far the head travels with each stroke. Its speed range is 1,400 to 3,200 percussions per minute, so you can choose the intensity that suits you.

SE page Compare models

Recovapro devices combine deep percussive movement with adjustable speed, and specifications vary by model.

Every Recovapro comes with a 90-day money-back guarantee and a 2-year limited warranty. For a side-by-side view of our models, see our COMPARISON page.

Compare models

Recovapro devices are designed for daily use by adults. They are for people who want a massage tool for tight or sore muscles, including:

• Athletes and active people
• Personal trainers and fitness enthusiasts
• Anyone with everyday muscle tension and minor aches

If your pain is persistent or unexplained, or you have a health condition, ask your GP or physiotherapist first.

Find the right model

Percussion massage can help relieve everyday muscle soreness, stiffness and tension. Published research on percussion therapy also suggests short-term improvements in flexibility and range of motion. This is evidence about percussion therapy generally, not clinical proof of Recovapro devices or treatment for a medical condition.

Use light pressure and follow the manual supplied with your device. If your pain is persistent, unexplained or linked to an injury or health condition, ask your GP or physiotherapist how percussion massage fits your care.

Benefits

Percussion massage applies fast, repeated pressure to soft tissue. Many people use it to ease muscle tightness around exercise.

Recovapro devices deliver this with adjustable speeds. Amplitude and speed ranges vary by model.

Amplitude: how far the head travels with each stroke. A larger amplitude means a deeper movement.

Speed: how many percussions the device delivers each second.

Stall Force: how much pressure the device can handle before it stops. A higher stall force means more consistent performance when you press harder.

The Recovapro SE has 5 speeds, from 1,400 to 3,200 percussions per minute.

SE page

The Recovapro Lite has a 5-speed range, from 1500 to 2800 RPM.

Lite page

Follow the manual supplied with your Recovapro for how to switch it on, change speed and fit attachments, because the controls differ between models. Use light pressure, and stop if you feel pain or discomfort.

How to use your Recovapro

Session lengths and rest times depend on your model, so follow the manual supplied with your Recovapro. Use light pressure, and stop if you feel pain or discomfort.

Yes. Visit our How-To page for videos showing how to use your Recovapro.

You can also check out our Benefits page for tips on using your device on different muscle areas.

How-to videos Benefits

Yes. Because the device contains lithium-ion batteries, it must go in your carry-on baggage only, in line with airline rules.

You can use it on the muscles of your upper and lower back. Keep it off your spine and other bony areas, and use light pressure.

If your pain is persistent or unexplained, or you have a health condition, ask your GP or physiotherapist first.

Back pain guide

You can use it on your calf muscles. Take care around bony areas and sensitive skin.

If you have foot pain or a diagnosed condition such as plantar fasciitis, ask your GP or physiotherapist first.

Leg and calf guide Foot guide

Many people use percussion massage on tight spots in their muscles. Use light pressure, keep the device moving, and stop if it hurts.

Many people use percussion massage for general soreness after exercise. Do not use it if you are injured.

Ask your GP or physiotherapist for advice about injuries.

While it’s best used for recovery, you can use Recovapro as part of your warm-up routine to activate muscles before a workout.

Yes, Recovapro is user-friendly and suitable for beginners. Start with a lower speed and gradually increase as you become more comfortable.

While you can use it on various muscle groups, exercise caution around sensitive areas and consult a professional if unsure.

You can use Recovapro daily or as needed, but it’s best to listen to your body and adjust usage based on your comfort level.

Many people find massage relaxing. Recovapro is a massage tool for muscle tension and soreness. It is not a treatment for stress or any medical condition.

Many people use percussion massage in their warm-up and cool-down routines. Recovapro is a massage tool for muscle soreness and tension, and we make no performance claims for it.

Sciatica is a medical condition, so ask your GP or physiotherapist before using any massage device.

Recovapro is a massage tool for muscle soreness and tension. It is not a treatment for sciatica.

Read Instructions: Before using or charging the Recovapro or its lithium-ion batteries, carefully read all instructions and cautionary markings in the manual, on the charger, on the battery, and on the device itself.

Water and Heat: Do not immerse the device in water and keep it away from liquids and heat sources.

Ventilation: Ensure that ventilation ports are free from dust and debris.

Do Not Disassemble: Do not remove screws or attempt to disassemble or modify the product in any way.

Usage Duration: Follow the session and rest times in the manual supplied with your model.

Charger Precautions: Unplug the charger from the device battery after charging or before use.

For Adults Only: This device is intended for adult use only. Do not use it if you are injured. Always consult your doctor before using this product.

Follow Instructions: Use the product only as instructed and utilize the materials available in the product instructions attachments.

We strive to ensure the Recovapro is as safe as possible. However, since it is an advanced mechanical tool with electrical components, improper use or maintenance can pose risks, including fire, electric shock, or injury. Please follow these basic precautions:

Adult Use Only: This device is intended for adult use and should be supervised when used by others.

Surface Use: Only use the device on a dry, clean surface of the body over clothing. Lightly press and move it across the body.

Target Areas: Use the massage device only on soft tissue. Avoid using it on your head or any hard or bony areas.

Applicators: Use only the recommended applicators for the desired effect.

Monitor for Bruising: Bruising can occur regardless of the control setting or pressure applied. Check treated areas frequently and stop immediately if you experience pain or discomfort.

Avoid Pinching: Keep fingers, hair, or any other body parts away from the shaft and back side of the applicator to prevent pinching.

Ventilation Holes: Do not place any objects into the ventilation holes of the device.

Water Exposure: Do not immerse the device in water or allow water to enter the ventilation holes.

Handling: Avoid dropping or misusing the massage device.

Charging: Only recharge with the charger supplied with your device.

Inspection: Carefully examine the device and battery before each use.

Tampering: Do not tamper with or alter the massage device in any way.

Supervision During Use: Never leave the device operating or charging unattended.

Thanks for your interest. Please contact Support@recovapro.co.uk for next steps and further information.

Thanks for your interest. Please contact Support@recovapro.co.uk for next steps and further information.

Thanks for your interest. Please contact Support@recovapro.co.uk with your facility details and a team member will be in touch.

Thanks for your interest. Please contact Support@recovapro.co.uk and tell us whether you are a trainer, massage therapist, clinic, gym, retailer or workplace wellness provider. We will reply with next steps.